Tracking delays are common and usually not a cause for concern. Here's what to expect:
"Shipping Label Created" status
This means the warehouse has generated your shipping label, but the package hasn't been picked up by the carrier yet. It can stay in this status for 1-3 days.
"In Transit" with no updates
Carriers don't scan packages at every stop. You might not see updates for 2-3 days, especially over weekends. The package is likely still moving toward you.
Check back regularly
Tracking information updates from the carrier's side, not Mentra's. Check your tracking link every 24 hours for the latest status.
Still concerned?
If your tracking shows no movement for 5+ business days after the "In Transit" status, contact support with your order number and tracking link.