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Account & Orders

Prescription Lenses

  • Does Mentra Live support prescription lenses?

Orders & Shipping

  • What shipping methods are available for Mentra Live?
  • Can I change my shipping address after my order has been placed?
  • Why did I receive two tracking numbers for one order?
  • How do I check if my order was part of Batch 1 or Batch 2?
  • My tracking shows 'Label Created' but hasn't updated—is my order shipping?
  • My tracking hasn't updated in several days. Is my order stuck?
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