Once your order ships, you'll receive a shipping confirmation email with a tracking link.
You can click the tracking link in the email to see real-time updates on your delivery status. Tracking updates are provided by the carrier and may take a few hours to appear after the label is created.
My tracking hasn't updated in a while — is that normal?
Yes. Carriers typically update tracking at key points (picked up, in transit, out for delivery), but may not update continuously. If your tracking shows "Label Created" or "In Transit" for several days, this is usually normal. Delivery typically occurs within 2-7 business days after shipping.
If you have concerns about your order, feel free to contact us at support@mentraglass.com with your order number.