For best reliability, pair Mentra Live with one phone at a time. If you switch phones, remove the pairing from the old phone first so the glasses do not reconnect unexpectedly.
Step by step
- On the old phone, open Bluetooth settings and forget Mentra Live
- Close the Mentra app on the old phone
- On the new phone, install the Mentra app and sign in
- Turn on Bluetooth
- Pair the glasses from the Mentra app using the standard setup flow
Tips and notes
- During the switch, turn Bluetooth off on the old phone to prevent reconnection
- Keep the glasses near the new phone during the first connection
- Keep the Mentra app open while pairing
If something goes wrong
- If the new phone cannot find the glasses, restart Mentra Live and retry
- If the old phone keeps reconnecting, forget the device again and restart Bluetooth
If the issue persists, contact Mentra support.
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